Pratt & Whitney is a GMS Easylink EDI customer. The EDI data that Pratt & Whitney may send or
receive is mission critical and time sensitive to their operations.
Pratt & Whitney alarms (e.g., utcprat) are to be treated as Severity 2:
- Open a Severity 2 trouble ticket and describe the problem in the ticket as clearly as possible.
- Escalate to Client Services via phone call or pager.
- M-F 8AM-9PM: (800) 872-6711
- If no response, call (877) 581-0327
- If no response, call (877) 259-5041
- weekends (pager): (800) 209-6245, then press 5, dispatch center will page on call CSR.
- Client Services will contact Pratt & Whitney and discuss problem.
- If Client Services does not get back to you within a reasonable time, call Pratt & Whitney directly, first at the NCC (860) 565-7123. If they cannot, call P&W help desk at (860) 565-3550.
- If the NOC cannot resolve the problem, escalate to Dayton Tier 2.
- Upon problem resolution, Dayton Tier 2 or the NOC will update and resolve trouble ticket and contact Client Services to notify Pratt & Whitney of problem resolution.
