FAILED TO NEGOTIATE WITH PFC

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line08502.005-geisnet lb49 FAILED TO NEGOTIATE WITH PFC.

Issue: This alarm 85% of the time is due to a customer disconecting from a line (i.e., this is normal). However, the other 15% of the time, this alarm is valid. If you see this alarm very often, it can mean that the customer specified cannot transmit to the IMS platform. If we do not see backed up queue alarms for the account, we should definitely check (using uuu) on all major sync feps that apply - BRYU, AZZU, CAWU, AZYU, INXU - every hour or so to ensure these queues are not backed up.

Resolution:

• tail /attmail/logs to see if you can see error displayed when trying to transmit
• have IMS check their side to see if they are getting an alarm or see any problems with the process associated with GMS issues
• call Tier2 if unsure how to solve and sendq/msgq continues to back up